Products offered by Photonica are covered by the manufacturer’s warranty. The period, scope and procedure follow their documentation — we help you reach the right place.
Goods purchased through Photonica are covered by the manufacturer’s warranty. The detailed scope of the warranty and the warranty procedure, including deadlines for processing, are specified in the warranty documents issued by the manufacturer.
If you have any technical or other questions regarding the configuration and use of photovoltaic components purchased through Photonica, please contact our Technical Department: office@photonica.solar.
A complaint or need for servicing an inverter or module is understood as a report regarding a malfunction of the device, technical defects, or any other undesirable effects occurring during use of the product.
In the case of a warranty claim concerning inverters/modules or accessories, it is recommended that the Customer contacts the manufacturer directly. In justified cases, Photonica allows the possibility of acting as an intermediary in submitting warranty claims to the manufacturer. The detailed terms of such intermediation are agreed between the Parties.
Warranty claims to individual manufacturers of inverters or modules offered by Photonica should be submitted using the contact details below:
Every Customer may submit complaints about purchased products during the warranty period. The duration of the warranty is specified in the warranty documents issued directly by the selected manufacturer.
